Frequently Asked Questions
Common questions about accounts, registration, and managing your learning journey.
Account & Login
If you have not taken courses with MacEwan University’s School of Continuing Education before, you will need to create a new student account using the following steps:
- Click on the Login dropdown from the top right-hand corner of the homepage.
- Click on MyCampus.
- On the right-hand side, under First Time Here?, enter your email address, retype it in the second box to confirm and then click on ‘Create Account.’
- Important: Use a personal email address (e.g., Gmail, Outlook) — do not use your MacEwan email address, as this may prevent access to your online courses.
If you have a MacEwan login set up:
- Go to the Login dropdown in the top-right corner of the website.
- Click on MyCampus, then Continue with MacEwan ID (MacEwan Students & Alumni).
- Then click on Forgot Password.
- Follow the instructions on the page.
If you have not set up your MacEwan login password, you can reset your local login information (personal email address and password) used when you first created your account.
- Go to the Login dropdown in the top-right of the website.
- Click on MyCampus.
- Then, under the Alternative Sign-In option, click on Forgot Password.
- Follow the instructions on the page.
Our team has started using a new system to improve user experience. If you took a course with MacEwan School on Continuing Education before Winter 2026, our team transferred your account to the new system.
If you are having trouble logging in, please reset your password. All your account information and enrollment history will be available when you log in.
If you are still unable to log in after resetting your password, please contact sce@macewan.ca so we can assist with setting up your account.
If you have tried to log in multiple times within a short period and have been unsuccessful, your account may have been locked for security purposes. Please contact us so we can unlock your account and help you reset your password.
If you are unable to access mêskanâs after enrolling in an online course, your account may have been created using a MacEwan email address (@macewan.ca). This may be occurring because our system requires a personal email address (e.g., Gmail, Outlook) to access online course materials.
To fix this:
- Log in to MyCampus.
- Navigate to “My Profile” in the left-side menu.
- Update your email address to a personal email (non-MacEwan).
- Wait approximately 15 minutes, then try accessing mêskanâs again.
If you did not use a MacEwan email address for your MyCampus account, please click “Forgot Password” on the log in page to reset your password.
If you continue to experience issues, please contact sce@macewan.ca with your full name and student ID (starting with ‘X’).
No, you do not need a MacEwan ID to sign up for courses. When you create an account, you will be assigned a new student ID (starting with an X) specifically for our new system, powered by Modern Campus.
You can update your email or contact information on MyCampus:
- Log in to your account via Login > MyCampus.
- Navigate to “My Profile” in the left side menu.
- From there, you can add, edit or delete your email addresses, address and phone number.
If you are not receiving emails from the registration system, please check your junk mail folder and spam filters.
If you signed up with your work email, your employer may have restrictions on outside emails, or a spam filter that isn’t allowing registration emails to reach your inbox. If you are still unable to find our emails, please contact sce@macewan.ca for assistance.
Registration & Payments
If you are looking to register online for a course, you can do so by:
- Search for a course or certificate.
- Add it to your cart.
- Proceed to checkout and log in to your account (If you do not have an account, you would need to create one at this point).
- Click on Continue Checkout.
- Confirm the order details, select the category that best defines you, read and acknowledge the Policy Confirmation and click Continue Checkout.
- Enter credit card details on the secure payment screen, then click Checkout.
- You should be directed to a confirmation page, and will also receive an enrollment confirmation email and receipt.
You will be directed to a confirmation page after you enter your payment details and check out. An enrolment confirmation and receipt will be automatically sent to your email on file. If you do not receive an enrolment confirmation within 24 hours of enrolling in a course, please contact sce@macewan.ca for assistance.
Credit card (Visa, Mastercard).
Please double-check that the card information you entered is accurate.
If you are still having trouble, try clearing your browser cache or using another internet browser. If you attempted to check out on a mobile phone, try using a tablet or computer. For further troubleshooting, contact sce@macewan.ca.
Yes, your employer can pay for your course. Please use a company credit card at checkout. If you are unable to use a company credit card, your employer can submit a letter of sponsorship on company letterhead to the School of Continuing Education. Please contact sce@macewan.ca for details regarding letter of sponsorship requirements and process.
Yes, you can add multiple courses to your shopping cart, proceed to checkout and enroll in all of them at once with a single payment.
If you see Waitlist in the course search's availability section, this means that a class has reached its enrolment limit. If you join a course's waitlist, you will be notified by phone or email when a spot opens up in that section.
To join the waitlist:
- Click the course and click Join Waitlist on the desired section.
- Proceed to ‘Checkout’ (you will not have to pay for the course unless a spot becomes available).
- Confirm your account information, or log in if you are not already logged in/create an account.
- Confirm your account information once you log in, and continue checkout.
Please contact SCE@MacEwan.ca and provide your full name, a detailed description of the issue you are having and any supporting screenshots. Providing this information will help us troubleshoot issues and assist you in a timely manner.
If you have a discount code, you can apply it to your shopping cart at checkout by checking the Apply a Discount box and entering the discount code.
Course Access & Records
If your class is in person, you can find the classroom information on your enrolment receipt. Additionally, you can also look up the class section information in the course search.
If your class is online (synchronous or self-paced), you will find a link to mêskanâs, our online learning platform, in your MyCampus.
- Log in to MyCampus.
- Navigate to My Enrollment History in the left-side menu.
- In your current courses, there will be a link to mêskanâs that takes you to your course.
If you are not receiving emails from the registration system, please check your junk mail folder and spam filters.
If you signed up with your work email, your employer may have restrictions on outside emails, or a spam filter that isn’t allowing registration emails to reach your inbox. If you are still unable to find our emails, please contact sce@macewan.ca for assistance.
If you need a copy of your receipt, please contact sce@macewan.ca. If possible, provide your full name, your student ID starting with ’X’, the course you registered in, the transaction date and the transaction amount.
If you wish to withdraw from a course before the drop deadline, you can do so by:
- Logging in to MyCampus and navigating to My Enrollment History in the left-side menu.
- From there, you should see a drop-down or transfer option under the Actions and Status column.
- Click Request Drop, then select a drop reason on the next page, and click Submit.
Your withdrawal from the course will be processed automatically, and a refund will be initiated to the original credit card used for payment. If this does not occur, please contact SCE@MacEwan.ca for assistance.
If you want to move to a different section of the course, you can do so by selecting the ‘Request Transfer’ button.
To track your progress in a certificate program:
- Log in to MyCampus.
- In the left-hand menu, go to My Certificates.
- Here you’ll find a list of your completed and in-progress certificates.
To view the details for a specific certificate, click the link under the certificate name.
To see which courses you have completed:
- Log in to MyCampus.
- On the left side menu, go to My Enrollment History.
- Here you will see a list of your current enrolled courses in the first tab, along with any waitlisted, completed and dropped courses.
If you are registered in a certificate program, once you have completed all required courses, you will automatically receive an email with a downloadable copy of your certificate.
If you need a replace your original copy or wish to request your transcripts, please contact sce@macewan.ca and include your full name, student number (starting with ’X’) and which certificate you need resent or reprinted.